Welcome to Al Hazem. By accessing our website or completing a purchase, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

Acceptance of Terms

By accessing or using Al Hazem’s website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all related policies.

Products

Al Hazem specializes in selling perfumes, fragrance oils, incense, oud sticks, gifts, and giveaways.

Product descriptions are provided as accurately as possible; however, slight variations in scent or color may occur.

All products are authentic and of high quality.

Orders & Payments

Placing an order on the website serves as a final confirmation to purchase.

The store accepts payment methods available in Kuwait such as online payment, bank cards, and cash on delivery (if available).

Al Hazem reserves the right to reject or cancel any order due to errors in pricing, product availability, or incorrect information.

Shipping & Delivery

Delivery service is available within Kuwait only.

Delivery time varies by location and will be indicated during checkout.

Delivery fees are non-refundable unless the error is from our side.

Return & Exchange Policy

Due to the nature of perfume and fragrance products, all sales are final. Returns and exchanges are only accepted in the following cases:

The product arrives damaged.

The received product is different from the order.

You must report any issue within 24 hours of receiving the order and provide clear photos.

Liability

The store is not responsible for any misuse of the products.

The store is not liable for delays caused by external factors beyond our control.

Intellectual Property

All content on the website, including text, images, designs, and logos, is the property of Al Hazem and may not be used without prior written consent.

Changes to the Terms

Al Hazem reserves the right to modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.